Paper Jam

Paper jams can occur once in awhile when printing; however, frequent problems may need further investigation. Listed below are a few things to consider before placing a service call.

Have you used labels recently in your machine?
Labels can cause many problems if one peels off inside the machine. When using labels, always make sure there are no label edges that have "turned up" slightly and exposed the adhesive surface.

Have you looked for small pieces of paper that may have torn off inside your machine?
Sometimes when removing a paper jam, a small piece is left behind. Make sure the entire page is there when you remove it.

When you get a paper jam, is the page still partly in the paper tray?
Worn or dirty paper feed rollers can sometimes "slip" and cause a paper jam. If you believe this is your problem, please call us for service.

Were there any abnormal noises prior to the paper jam?
Odd noises prior to a paper jam may indicate a broken gear somewhere inside the machine. If your machine has another paper tray, try printing from it to better isolate the problem.

What type of paper (or media) are you using?
Heavy cardstock and certain types of slick or coated paper can cause frequent paper jams. To better isolate the cause of your problem (machine or paper), try a new ream of regular 20 lb copy or laser paper.

Unable to Clear Paper Jam or False Jam Causes:

If you are unable to clear a paper jam that is badly jammed please contact our Service Team. We have seen more machines damaged from customers trying to remove paper jams with screw drivers, hair pins, coat hangers, etc. The net result of this is generally damaging the most expensive parts in the machine, such as the Drum or Fuser Rollers.

If you are fairly sure that you removed all of the paper from the paper jam area(s) and the machines still reads a jam ("False Jam") do the following: Unplug the machine for 30 seconds, then plug in, turn power on. If this does not work please contact our Service Team.