Q: I’ve had problems with people trying to sell me toner or get information from me that I’m not sure is our dealer. How can I tell who’s legitimate and who’s not? What can I do about these callers?

A:   “Toner pirates” are a huge problem. They are fraudulent
telemarketers that misrepresent themselves as companies in order to sell supplies at an enormously inflated rate. They may mention a promotion or near future increase to entice you into buying supplies. They often make several calls to your company fishing for information that your dealer should already have. When someone like that calls, ask for their number and see if you can return their call. Have one individual responsible for ordering supplies, and do not pay any bills that don’t match your documentation. Know your contract- if you have a service agreement, toner may be included and you shouldn’t have to pay anything. If you do order toner, refuse acceptance upon delivery. If you are a victim of toner piracy, contact the Office of the Attorney General, Telemarketing Fraud Dept. in Georgia and in the state it was shipped from. Your copier dealer should also be able to give you more information and answer any concerns.

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