Q: What’s the best way to help prevent paper jams?
A: A lot of jamming problems could be avoided by making sure you use correctly weighted paper, use the right paper tray thickness setting, and have paper loaded properly.

Everyday paper is rated at 20lbs. This is good for text but if you print with higher toner coverage (pictures, thick borders etc.) you need to use heavier paper.
For paper over 28 lbs. adjust the settings for the appropriate thick paper on both the copier and the computer. Depending on the setting you choose the machine makes adjustments for feeding speed, transfer voltage and fusing temperature.

Make sure paper is lined up against the tray guides and is not folded, damaged, or filled above the limit. These guidelines will help you prevent paper jams.

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